Technical Support Specialist
Position Summary:
This new position will be part of a growing team that is focused on creating the best possible user experience and delighting Kinnser´s customers. The successful candidate will join the team that is considered the most important within our organization and will utilize a range of technical and interpersonal skills to ensure that clients maximize the value of our services on a daily basis and effectively resolve technical issues. As Kinnser is a company that promotes from within, the right candidate will have opportunities to continue to deepen their technical support skills or potentially move into other roles within the organization as the company grows.
Kinnser Software Inc. is an Austin, Texas-based company offering a competitive compensation and benefits package and a casual and progressive work environment; we are proud to be an equal opportunity employer. We seek smart, hard-working, talented individuals with a great sense of humor from all backgrounds, beliefs and orientations. To apply for one of our posted positions, or to introduce yourself to us, please send your resume and cover letter to resumes@kinnser.com
Position Responsibilities include:
- Provide support and service for all Kinnser customers including providing answers to questions, resolutions to problems and general assistance for the day-to-day operations Kinnser´s services
- Support Kinnser services to ensure superior quality, good customer references and overall satisfaction with Company's support services by:
- Troubleshooting software operational issues and technical issues.
- Escalating unresolved issues as required, maintain ownership of issue through resolution.
- Achieve client satisfaction by:
- Ensuring required response time and resolution times are met.
- Rapid response to support client issues and reporting of bugs/issues and feature requests via appropriate tools.
- Performing troubleshooting and ad hoc testing.
- Perform special project as required to meet corporate and department objectives.
Position Skills and Experience:
- Strong communication skills and a good sense of humor.
- Ability to learn quickly and then use that knowledge to solve problems effectively.
- Ability to say "I don´t know, but I can get that answer for you" and then find the answer for the client.
- 1+ year of technical support experience.
- Health care, nursing, or home care a PLUS.
