Technical Support Specialist
Position Summary:
Kinnser Software, the leading online healthcare technology firm with a track record of triple-digit annual growth, is looking for a Technical Support Specialist to join our team. The Technical Support Specialist will be part of a growing technical support team that is focused on creating the best possible user experience and delighting Kinnser Software's customers. The successful candidate will join this critically important team and will utilize a range of technical and interpersonal skills to ensure that clients maximize the value of our services on a daily basis. Kinnser Software is looking for smart individuals who seek to learn and grow their career while improving the healthcare system. This is a chance to play a key role in creating industry-leading healthcare software and have a great time doing it.
Position Responsibilities:
- Providing support and service for all Kinnser customers (primarily through the help desk/call center) including providing answers to questions, resolutions to problems and general assistance for the day-to-day operations of Kinnser's services.
- Supporting Kinnser services to ensure superior quality, good customer references and overall satisfaction with Company's support services by:
- Troubleshooting software operational issues and technical issues.
- Escalating unresolved issues as required, maintaining ownership of issue through resolution.
- Achieving client satisfaction by:
- Ensuring required response time and resolution times are met.
- Rapid response to support client issues and reporting of bugs/issues and feature requests via appropriate tools.
- Performing troubleshooting and ad hoc testing.
- Performing special projects that are required to meet corporate and department objectives.
Position Skills and Experience:
- 1+ year of technical support, customer service, or related experience.
- Experience with Web-based software support is a plus.
- Strong communication skills and a good sense of humor.
- Ability to provide friendly and professional customer service.
- Ability to learn quickly and then use that knowledge to solve problems effectively.
- Strong working knowledge of Microsoft Word and Excel.
- Ability to say "I don’t know, but I can get that answer for you" and then find the answer for the client.
- LVN or equivalent experience a PLUS.
- Home healthcare, nursing, or healthcare experience a PLUS.
Company Description
Kinnser Software Inc. (www.kinnser.com) is the leading Web-based software application that improves the lives of patients who are being cared for at home, while improving business results of the home health care agency that provides that care. With just an Internet connection and a browser, Kinnser enables users the ability to schedule home health care services, contribute notes and complete billing. Kinnser Software, Inc. is based in Austin, Texas, offers competitive compensation, a casual and progressive work environment and is an equal opportunity employer.
To apply, please send your résumé and cover letter to: resumes@kinnser.com
